One way people protect their privacy is by using private numbers when making calls.
However, if your line shows as a private number or you keep receiving calls from private numbers, it can be frustrating and confusing.
Knowing how to remove the private number feature or manage private number calls is crucial for maintaining seamless communication.
Whether you’re trying to turn off your own private number setting or address issues with private numbers on incoming calls, this guide will walk you through the steps to resolve these concerns on Safaricom.
What Is a Private Number?
A private number is a phone number that does not display the caller’s identity to the recipient.
Instead of showing the caller ID, the phone displays “Private Number” or “Unknown Number.” This feature is often used by individuals or organizations who prefer not to disclose their number for privacy reasons.
While private numbers are common, they can sometimes cause inconvenience. For instance, you may receive repeated calls from private numbers without knowing who’s calling, or your own number might be unintentionally set to private, causing confusion for people you contact.
Why Is My Line Showing a Private Number When I Call Someone?
Your line might appear as a private number due to settings configured on your phone or by your network provider.
On Safaricom, this often occurs when the caller ID function is disabled on your device. Caller ID is the feature that transmits your number to the person you’re calling. If it is turned off, your calls will appear as coming from a private number.
This setting can be activated either manually on your phone or through dialing a short code. It’s also possible that your number was set to private by Safaricom during a specific service activation. Fortunately, it is possible to fix this.
How to Remove Private Number Safaricom
To deactivate the private number feature on Safaricom, follow these steps:
Check Your Phone Settings
Most phones have a caller ID option that allows you to control whether your number is displayed or hidden during calls.
On Android: Go to Settings > Call Settings > Additional Settings > Caller ID. Select Show Number to disable the private number setting.
On iPhone: Go to Settings > Phone > Show My Caller ID and toggle it on.
Use Safaricom Short codes
Safaricom provides a USSD code to manage caller ID settings. Dial #31# followed by the phone number you want to call (e.g., #31#0722123456) to override the private number setting temporarily. To ensure your number always shows, dial *#31#.
Contact Safaricom Customer Car
If you’re unable to turn off the private number setting through your phone, contact Safaricom by dialing 100 for assistance. Their agents can confirm if your line is configured for private number calls and help reset the setting.
Why Is My Phone Showing a Private Number on All Incoming Calls?
If all your incoming calls appear as private numbers, it could be due to your phone’s settings.
Phone Settings
Some phones have privacy settings that block the display of caller IDs for incoming calls. Check your device’s call settings to ensure this feature is turned off.
Safaricom Network Issue
Occasionally, network glitches may interfere with caller ID transmission. If you suspect this is the case, contact Safaricom customer support for troubleshooting.
Third-Party Apps
Some apps, particularly those designed for call management or spam filtering, can hide caller IDs. Check whether any installed app might be causing the issue
How Do I Stop Receiving Private Numbers?
Receiving persistent calls from private numbers can be annoying. Here’s how to stop them:
Activate Do Not Disturb (DND) Mode
Many smartphones allow you to block calls from private or unknown numbers through the DND feature. Configure your phone to allow calls only from contacts.
Use Call Blocking Apps
Apps like Truecaller or Mr. Number can identify and block calls from private numbers. Download one of these apps and enable the block-private-numbers feature.
Request Safaricom Assistance
Safaricom can help block calls from private numbers at the network level. Contact Safaricom customer care for further guidance.
How to Unmask a Private Number in Kenya?
Unmasking a private number allows you to see the actual number behind “Private Number.” In Kenya, this can be done using apps or Safaricom services:
Third-Party Apps
Truecaller and similar apps often identify private numbers by cross-referencing their databases. Install the app and set it up to reveal private numbers.
Call Tracking Services
Safaricom doesn’t offer direct unmasking services, but third-party call tracking services may help. Be cautious when using these services and ensure they are reputable to avoid privacy risks.
What Happens if You Dial *#31#?
Dialing *#31# is a universal GSM code that checks your caller ID settings. On Safaricom, this code can be used to ensure your number is always visible when making calls.
- If caller ID is deactivated, this code will turn it back on.
- If caller ID is already active, you will receive a confirmation message stating that your number is being displayed.
Why Am I Getting Private Number Calls?
You could be receiving calls from private numbers due to several reasons:
- Intentional Privacy: The caller has deliberately hidden their number.
- Business or Automated Calls: Some companies use private numbers for outbound calls.
- Scams or Harassment: Fraudsters and pranksters often use private numbers to avoid being identified.
If you’re receiving frequent or suspicious calls from private numbers, it’s advisable to report them to Safaricom or use blocking and tracking measures to protect yourself.
Conclusion
Dealing with private numbers on Safaricom is manageable once you understand the available options.
Whether your line is displaying as a private number or you’re receiving unwanted private number calls, you can use phone settings, Safaricom short codes, and third-party apps to resolve these issues.
Remember, you can always call Safaricom customer support by dialing 100 to help you troubleshoot the issue.